Lemax is a leading company for developing specialized software solutions for travel companies. We are a team of 40 enthusiastic and friendly people gathered around one SaaS product – iTravel software – which is among the 5 best business solutions for tourist agencies and tour operators in the world!
We don’t just want our customers to be satisfied with our product – we want them to love our product and to achieve great results! That is why we’re looking for an awesome Customer Care Specialist. Your role will be to resolve user problems of our existing B2B clients from all over the world, make them happy and eager to continue working with us.
If you like what you see – keep reading!
Who are you?
You are a positive, dynamic, cooperative and proactive person who is a fast learner and hungry for new knowledge.
Your education, knowledge, and skills:
- Logical thinking and analytical skills are very important in order to learn how our software works, so if you enjoy analytical tasks – you are the one!
- You have a University degree or you are soon about to graduate (preferably in the fields of economics or technical sciences, but it is not mandatory)
- At least 1 year of work experience (student jobs count too!)
- Ability to communicate technical terms in a user-friendly language
- Excellent written and spoken English language skills
What do we offer?
Your growth! We don’t only care about your skills, but we also know how to recognize and develop your potential. You will be challenged on a daily basis to understand our customers’ user issues and provide the best solutions – the learning will never stop! In our friendly and fast-paced environment, you will have continuous knowledge training and a chance to advance your career in the areas of SaaS software development and tourism business processes.
Your main tasks?
- Supporting clients in all their questions and issues in order to ensure the highest level of client satisfaction
- Analyzing, tracking and prioritizing support tickets in a prompt manner on a daily basis
- Assigning support tickets to relevant team members or resolving them independently through problem analysis, research and website testing
- Continuous communication with customers from all over the world via e-mail, Skype and telephone
- Close cooperation with all internal teams (IT, sales, implementation department…) in order to improve both our company’s and our clients’ business processes
How to apply?
If you want to be a part of our success story, please send us your CV to jobs@lemax.net by June 15th 2017. Location: Remetinečka cesta 139, Zagreb.
NOTE: If you don’t have much work experience, but you find this position interesting, apply and we will get in touch with you.